Refunds & Return Policy

SWEET FORBIDDEN JOURNEY PURCHASES

If your Sweet Forbidden Journey purchase is faulty or does not meet our quality standards to your satisfaction, you may return it within three days of purchase to our Head Office store from which you originally purchased the product. To return an item, the item must be as complete as possible and in its original packaging where possible, and you must provide your proof of purchase.

To enable us to maintain our high product standards, you may be required to provide details of your product purchase, its handling and storage and the product fault.

If you have any issues or complaints with this returns process or you wish to provide us with product feedback, please:

  1. Call our Owner on 0407 533 275

  2. Or email enquiries@sweetforbiddenjourney.com.au

Please ensure that you inform us when you made the purchase and what the issue was with the product

We note that refunds will not available where the product problem has been caused by you not properly handling or storing the product, or not eating the product within its designated shelf life. 

SWEET FORBIDDEN JOURNEY REFUNDS:

Refunds will be issued in the same form as payment originally used for purchase except as specified below:

  • Purchases made with a debit card will be refunded as cash.

  • A Voucher will be issued for all purchases made using a gift card or gift receipt/purchases.

No refunds are available for shipping and handling costs unless we have shipped the incorrect product to you.

We will endeavour to process refunds as soon as possible, however refunds usually take 14 days and delays can sometimes occur.. 

 

© 2015 by Sweet Forbidden Journey.

Proud Maker of Handmade Sweets & Creator of our Website.

 

Our Food Van is Based In Caroline Springs, Melbourne, Victoria.

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